Privacy Policy
Website usage rules, rights and responsibilities of users and the provider. Please read carefully before using our services.
1. Data Controller
The data controller is Jon's Physio, located at Neumühlequai 32 8006 Zürich, Switzerland, and contact email info@jonsphysio.ch. For any privacy-related inquiries, you may contact us at that address.
2. Personal Data We Collect
We collect and process the following categories of personal data:
- Identification data: first and last name.
- Contact: email address and telephone number.
We do not collect other sensitive personal data unless expressly agreed in writing.
3. Purposes and Legal Bases for Processing
We process your personal data for the following purposes:
- Communication and customer support: to handle inquiries, requests, complaints, and general communication. (Legal basis: performance of pre-contractual measures/consent as applicable).
- Order management and/or service provision: to process requests, bookings or contracts and send related information. (Legal basis: performance of a contract).
- Sending commercial or informational communications related to our products and services, when you have given your prior and unequivocal consent. (Legal basis: consent).
- Compliance with legal and accounting obligations: retention of data necessary for invoicing and legal obligations applicable in Switzerland. (Legal basis: legal obligation).
4. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, and in any case while a commercial relationship exists or until you request deletion, unless a legal obligation requires further retention. Generally:
- Contact data and communications: up to 3 years from the last interaction, unless applicable law requires different periods.
- Data related to billing and accounting: according to applicable Swiss statutory periods.
5. Sharing and Third Parties
We may share your data with third parties when necessary to provide the service, for example:
- Technical service providers and hosting platforms.
- Email and messaging service providers.
- Legal or accounting advisors when required for management purposes.
These third parties will process data as data processors and will be contractually bound to ensure confidentiality and data security consistent with applicable law.
6. Transfers Outside Switzerland
If it becomes necessary to transfer personal data to entities located outside Switzerland, we will only do so to countries that ensure an adequate level of protection or by applying appropriate safeguards (for example, standard contractual clauses or contractual agreements that provide equivalent protection). We will inform you when international transfers occur and the safeguards applied.
7. Security Measures
We have implemented appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include, among others, access controls, encryption in transit where applicable, backup procedures, and internal policies for access and data management.
8. Use of Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze site usage, and enable basic functionality. Upon accessing the site you will be informed about cookie use and may accept or decline non-essential cookies. More detailed information about the cookies we use, their purposes, and how to disable them is included in our Cookie Policy [link to cookie policy].
9. Rights of Data Subjects
You have the following rights regarding your personal data:
- Right of access: to request confirmation whether we process your data and to obtain a copy.
- Right to rectification: to request correction of inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”): to request deletion of your data where applicable.
- Right to restriction of processing: in certain cases, to request limitation of data use.
- Right to object: to object to data processing for reasons related to your particular situation, including direct marketing.
- Right to data portability: to receive your data in a structured, commonly used, and machine-readable format where applicable.
To exercise these rights, you may contact us at info@jonsphysio.ch or the postal address above. We will respond to your request in accordance with applicable legal timeframes.
10. Withdrawal of Consent
When processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent prior to withdrawal.
11. Complaints
If you believe your rights have not been properly addressed, you may file a complaint with the competent Swiss data protection authority: the Federal Data Protection and Information Commissioner (FDPIC). Information and forms are available at: https://www.edoeb.admin.ch/edoeb/en/home.html.
12. Minors
Our services are not intended for minors without parental or guardian consent. We do not knowingly collect data from minors; if we discover that we have collected data from a minor without proper consent, we will delete it.
13. Changes to this Privacy Policy
We may update this policy occasionally to reflect legal, technical, or business changes. We will post the updated version on our website with the date of the last modification. For significant changes we will notify you by email if we have your address.
14. Additional Information and Contact
For more information about the processing of your personal data or to exercise your rights, contact us at:
Jon's Physio
Neumühlequai 32 8006 Zürich
Email: info@jonsphysio.ch
Phone: +41 78 234 10 39
Last updated: 10/10/2025